|
In the beginning, systems are simply application running in a
networked environment for internal stakeholders only. As technology
matured, demands for more complex networks grow. With this, comes
extended application system running in bigger systems. Organizations
must also provide disaster-recovery. As the business grow, more
systems are installed. And before you know it, the network and
application systems raise the complexity levels because more
stakeholders are involved. In some organizations, systems and
application are integrated using the latest technology platform, such
as IBM WebSphere. However, all of these must be managed as services,
integrating the process, people, technology and information. Service
management takes on the information from the existing systems, and
also newly application delivery and support.
Business Drivers
|
|
- Maximizes IT investment
- IT as an integral contributor to meeting business objectives,
not just a technology provider
- Compliance with internal policies and external government
regulations
|
 |
|
|
Governance Dashboard
|
|
- Integrating priorities, people, process and information
- Capabilities that Rational Portfolio Manager (RPM) integrates
together into one holistic system
- Provides better governance and real-time visibility
|
 |
|
|
Businees Driven Development
|
|
- Aligning process, people and activities
- Methodology and best practices that IBM Rational Software
bring along to guide the organization
- Prioritize and align your tasks with the business which allow
you to collect measurement and control
|
 |
|
|
Service Management
|
|
- Automated ITIL-aligned workflows
- Open, standards-based CMDB and workflow engine
- Automated infrastructure-aligned tasks
- Best Practices and Implementation Support
|
 |
|
|
|
|
|
