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Information Technology Service Management

Providing consistent support and delivery for your organization and customers

Organizations relying on Information Technology (IT) are slowly realizing that most of their IT operations to support their business are functioning in isolation. More resources are consumed to manage what's already in place - meaning fewer new services are delivered to business users.

As the head of an IT intensive organization, you must realize that managing IT must be treated as services. Managing IT as services help you assess key IT processes, understand where change can make the greatest impact, and implement improvements with minimal business disruption.

 

Decreased IT Complexity; Increased Productivity

IT Service Management is targeted to decrease / streamline the complexity in your IT infrasture that we believe will be able to increase your organization productivity. Implementing the IT Service Management solution from Asimetris, you will be able to:

  • Reduce IT operational costs
  • Establish a foundation for delivering IT processes as responsive services
  • Achieve efficiencies through IT process innovation and integration
  • Realize new value from existing IT assets
  • Reduce IT maintenance costs with self-managing deployment capabilities
  • Improve IT staff productivity by automating key IT tasks
  • Increase the speed and quality of change and configuration management

 

Our Approach to IT Service Management

 

When we discussed IT Service Management, genereal perceptions often relate our solution to IT Infrastructure Library (ITIL). ITIL is a standard process model providing the best-practice framework for planning, provisioning and supporting IT services.

A process model from ITIL only provides a rough outline to address your IT management services. Our solution, as illustrated above provides:

  1. IT process management products to work with your existing IT infrastructure systems;
  2. IT service management platform to collect, store, control, and coordinate disparate data sources - from the operations to the business management;
  3. IT operational management execute the business support systems which consists of software products and the related hardware supports together with the security measured implemented in your organization.

Effectively managing your IT as services is about integrating people, information, technology and process. With IT Service Management, IT is becoming an integral contributor to meeting business objectives, not just a technology provider. This solution will be able to align IT with rapidly changing business conditions and demands. Management will be able to achieve an end-to-end, integrated view of the IT environment across the operational management, service platform and process management levels.